5.1 Remote data collection tools for call-based surveys

Terre des hommes and Humanity & Inclusion case study of a call-based survey approach in Jordan

As the COVID-19 pandemic was spreading throughout the world, Jordan was put in lockdown on March 14, 2020. Face-to-face surveys that were usually conducted by humanitarian actors in order to stay aware of beneficiaries’ situation and their needs, could no longer be conducted due to physical distancing restrictions.

During this particular time, call-based surveys proved to be a good alternative bringing a whole range of advantages. Through this case study, Humanity & Inclusion (HI) and Terre des hommes (Tdh), share their experiences with call-based surveys in Jordan, the opportunities and hurdles they came across during this process and their recommendations for future call based surveys.